Greece accessibility law: Law 4727/2020 + EAA explained

Who has to comply

Public-sector since 2020; consumer services from 28 June 2025.

Greece is a mid-sized market with a large tourist-facing services sector, so many foreign sellers and platforms reach Greek consumers, often in both Greek and English. Under the EAA implementation of Law 4727/2020, a non-EU seller selling to Greek consumers is covered on the country-of-consumption basis. A Greek-language accessibility statement is expected; tourist-oriented sites commonly publish bilingual statements, but Greek cannot simply be dropped in favour of English for a service aimed at Greek residents.

What the law actually requires

The technical baseline is WCAG 2.1 Level AA via EN 301 549. EN 301 549 references WCAG 2.1 Level AA in full and adds a few requirements specific to mobile apps and documents. Beyond the technical bar, Greece requires the following operational items, which auditors check first because they are simple to verify:

• EN 301 549 / WCAG 2.1 AA

• Greek-language accessibility statement

Penalties and how enforcement actually works

Administrative penalties per the EAA implementing law.

Enforcement is centralised in the Ministry of Digital Governance, which oversees the public-sector regime under Law 4727/2020 and now extends supervision to covered consumer services. The Greek model is centrally administered and largely complaint-driven, with administrative penalties set by the EAA implementing law. Compared with the mature sampling programmes of northern Europe, Greek enforcement is at an earlier stage, so the first cycle is likely to prioritise visible failures — a missing Greek statement or obvious homepage barriers — over deep technical auditing.

Practical first steps for a Greece site

If you are starting now and want to land before enforcement, run an automated audit, fix the high-impact issues (contrast, labels, keyboard, focus), publish an accessibility statement, and set up a feedback inbox. That sequence covers 80% of what auditors look for in a first sweep.

• Run a baseline scan to know your current score

• Fix critical and serious issues in priority order — these are the ones cited in complaints

• Publish a public accessibility statement on a stable URL (Greece regulators expect this discoverable)

• Add a feedback channel and answer within the country-specified window

• Re-scan after every major release; track regressions